Privacy Policy

We collect information to process orders, provide support, and improve our services. Information you provide directly includes your name, email address, billing and shipping address, phone number, and order and support details. Payment information is processed securely by our payment provider — we do not store full credit card numbers on our servers.

We also collect some information automatically when you visit our site, including your IP address, browser type and version, device type, pages visited, referring URLs, and time spent on pages. This data is used for security, fraud prevention, analytics, and ongoing site improvements.

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping notifications, and tracking updates
• Providing customer support and responding to enquiries
• Preventing fraud, abuse, and unauthorized access
• Improving our website, catalog, and services based on usage patterns
• Sending promotional emails where you have given consent
• Complying with legal obligations

If you subscribe to our mailing list, you may receive product updates, special offers, and shopping tips. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at contact@potterprint.com. We do not sell or rent your email address to third parties.

Transactional emails (order confirmations, shipping updates) are sent regardless of marketing preferences and are required to fulfill your purchase.

All payments are handled by secure, PCI-DSS-compliant third-party processors. We use SSL/TLS encryption across our website and industry-standard security tools to protect your data in transit and at rest. We do not store your full payment card details.

Cookies are small files stored on your device that help our website function properly. We use cookies for essential site functionality, analytics, and advertising. Some cookies are set by third-party services.

We use cookies to remember your session and cart preferences, improve site performance and load times, analyze traffic and understand how visitors use our site, and display relevant advertisements on and off our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including the shopping cart and checkout process.

We use Google Analytics, Google Ads, and other advertising platforms. These services may use cookies or similar technologies to display relevant advertisements based on your visits to our website and other sites.

You may manage your ad preferences through Google Ad Settings and similar tools provided by each platform. You may also opt out of interest-based advertising at aboutads.info.

We may share limited personal information with the following categories of third parties, only as needed to operate our business:

• Payment processors (to complete transactions)
• Shipping carriers (to deliver your order)
• Analytics and advertising platforms (to measure site performance)
• Legal authorities (when required by law or to protect our rights)

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. Order records may be retained for accounting and tax purposes as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete the data we hold about you, and to opt out of marketing communications. To submit a request, contact us at contact@potterprint.com. We will respond within the timeframe required by applicable law.

If you are a California resident, you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information.

We do not sell personal information for money. We only share information with service providers as necessary to operate our business. To exercise your California rights, visit our Do Not Sell My Info page or contact us at contact@potterprint.com.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

PotterPrint sells products as an independent retailer. We do not manufacture the products we sell. Warranty service and technical support are provided by the respective manufacturer in accordance with their warranty policies.

Our services are operated in the United States. By using this website, you consent to the processing and storage of your information in the United States. Data protection laws in the United States may differ from those in your country of residence.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be posted on this page. We encourage you to review this policy periodically.

For privacy-related enquiries, you can reach us at:

CROSSFIELD APPLIANCES LLC (PotterPrint)

8602 Barkwood Pl, Tampa, FL 33615, USA

contact@potterprint.com